Terms and Conditions

1. Scope of Application

These Terms and Conditions (“T&C”) govern the contractual relationship between VALEROS – Company for International Patient Management UG (hereinafter referred to as “VALEROS”) and international patients, partners, and companies using our medical referral and VIP services.

2. Services Provided by VALEROS

VALEROS connects international patients with highly qualified medical professionals and clinics in Germany. Services include, but are not limited to:

• Organization of medical treatments
• Obtaining second medical opinions
• VIP services such as interpreters, accommodation, transfers, concierge
• Negotiation of treatment conditions

Note: VALEROS does not provide any medical services itself. A treatment contract is concluded solely and directly between the patient (client) and the respective clinic or physician. VALEROS assumes no liability for diagnoses, treatment errors, or medical outcomes.

3. Conclusion of Contract

a) Offers

All offers made by VALEROS are non-binding. A contract is only formed once a contract form has been signed or the program price specified in the offer has been paid in full.

b) Appointment Scheduling

Binding appointments for treatment will only be scheduled after the contract has been concluded and, if necessary, confirmed by the medical facility.

c) Communication

Communication is usually conducted via unencrypted email. The client explicitly agrees to this method, undertakes to regularly check their inbox, and to notify VALEROS of any changes to their email address.

4. Selection of Medical Partners

The selection of clinics and specialists is based solely on medical and quality criteria – regardless of any cooperation agreements. Clinics displayed on the website are not necessarily contractually affiliated with VALEROS UG.

5. Costs and Payment Terms

Costs are based on the individually agreed scope of services.

• Payments are generally made in advance or as agreed in writing.
• Additional costs from medical institutions (e.g., hospital stays) must be paid directly to the respective providers.
• Unused services by the client do not constitute a right to reimbursement.

6. Withdrawal, Termination, Cancellation

a) Withdrawal by the Client

Withdrawal is possible for good cause, e.g., due to a proven deterioration in health or denial of a visa through no fault of the client. The withdrawal must be made in written form and may require proof.

Refund schedule in case of withdrawal:

VALEROS reserves the right to claim higher compensation if higher preparatory costs can be proven.

b) Termination by the Client

The client may terminate the contract if VALEROS fails to fulfill its obligations. A reasonable period for correction must be granted beforehand. In the case of justified termination, any payments already made will be refunded proportionally.

7. Liability

VALEROS is not liable for medical success or for damages related to medical treatment. Responsibility for diagnosis, therapy, and medical care lies solely with the selected facility or attending physician.

VALEROS is only liable for its own mediation errors or organizational faults within the limits of statutory regulations.

8. Data Protection

All personal and medical data will be treated confidentially and shared only with involved partners as necessary to provide the agreed services. The General Data Protection Regulation (GDPR) applies.

9. Jurisdiction and Applicable Law

German law applies. Jurisdiction – to the extent legally permissible – is the registered office of VALEROS.

10. Severability Clause

Should individual provisions of these T&C be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

Contact

VALEROS UG
Augustusplatz 9
04109 Leipzig, Germany
Email: Contact@VALEROS.com
Phone: +49 173 6435478